At House of Colognes & Perfumes, we know the excitement of unboxing your new signature scent is half the fun, so we’ve created shipping options that are fast, reliable, and designed just for you.

1. Processing & Delivery Times

• Order Processing: All Orders are processed within 1 to 2 days. We are still open to delivering orders even on weekends or holidays.
• High-Volume Notice: If we experience an unusually high order volume, shipments may be delayed by up to 48 hours. Should there be a longer delay, we’ll reach out by email or phone.

2. Working Hours

We dispatch orders Monday to Saturday between 8 AM and 6 PM EAT.

3. Easy M-PESA Checkout

Enjoy a seamless, cashless purchase with instant M-PESA payment—no fuss, no wait.

4. Local Delivery (Nairobi)

Once your order is confirmed, our dedicated courier brings it right to your door.

• Free Delivery within Nairobi’s Central Business District (CBD).
• Flat-rate delivery of Kshs 350 to addresses outside the CBD. (Your exact fee, based on distance from the city Centre, will be confirmed at checkout.)

5. Nationwide Shipping (Kenya)

Heading beyond Nairobi or Mombasa? We’ve partnered with leading couriers (e.g., G4S, Wells Fargo) to deliver to every county:

• A small additional fee applies, calculated at checkout, to ensure safe, on-time arrival.

6. Lost or Damaged Packages

If your delivery is lost or arrives damaged, please notify us within 7 days of the expected arrival date. We’ll either resend your order at no extra cost or issue a full refund—your choice.

7. Questions or Assistance?

Our friendly customer service team is here to help with any shipping inquiries.

• Email: info@houseofcologneske.com
• Phone: +254 722 432315