Welcome to the House of Perfumes and Colognes (HCP) website. We are committed to protecting the privacy and security of our visitors and customers in accordance with Kenya’s Data Protection Act, 2019, and related regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Data Controller

House of Perfumes and Colognes (HCP), located at [#], is the data controller responsible for your personal information under the Data Protection Act, 2019.

Information We Collect

2.1 Personal Data You Provide

• Account Registration: Name, email address, password, postal address, and telephone number.
• Order Processing: Billing and delivery details, payment information (processed via PCI-compliant third-party processors), and purchase history.
• Customer Support: Name, email, phone number, and correspondence details.
• Marketing Opt‑Ins: Email address and preferences when you subscribe to newsletters, promotions, or loyalty programs.

2.2 Automatically Collected Data

• Technical Data: IP address, browser type and version, operating system, device identifiers, and referral URLs.
• Usage Data: Pages visited, time spent on pages, clickstream data, and search queries.
• Cookies & Similar Technologies: We use cookies and web beacons to enhance site functionality, analyze traffic, and personalize content. You can manage cookie preferences via your browser settings; disabling cookies may limit some site features.

Legal Basis for Processing

Under the Data Protection Act, 2019, we process your personal data based on the following lawful grounds:

• Contract Performance: To fulfill orders and manage your account.
• Consent: Where you have given consent for marketing communications.
• Legal Obligation: To comply with tax, accounting, and other statutory requirements (e.g., KRA VAT records).
• Legitimate Interests: To improve our website, prevent fraud, and secure our systems, provided your rights do not override these interests.

How We Use Your Information

• Order Fulfillment & Delivery: Process, package, and ship your orders; send order confirmations and delivery updates.
• Account Management: Authenticate your identity, maintain account security, and provide customer support.
• Communications: Send transactional updates, respond to your inquiries, and deliver marketing content (with your consent).
• Personalization & Recommendations: Customize product suggestions and content based on your preferences and browsing behavior.
• Analytics & Improvement: Monitor website performance, analyze trends, and enhance user experience.
• Compliance & Reporting: Maintain necessary records for audits and comply with legal obligations.

Sharing Your Data

We may share your personal data with:

• Service Providers: Payment gateways, delivery/courier services, email and SMS platforms, and IT support vendors—each bound by confidentiality and limited-use agreements.
• Regulatory Authorities: Where required by law, including the Office of the Data Protection Commissioner (ODPC) or Kenya Revenue Authority (KRA).
• Business Transfers: In the event of mergers, acquisitions, or asset sales, ensuring continued protection of your data.
• Consent-Based Sharing: Other third parties if you explicitly consent.

International Transfers

If we transfer data outside Kenya (e.g., cloud hosting services), we ensure appropriate safeguards such as standard contractual clauses to protect your personal information.

Data Security & Retention

We implement administrative, technical, and physical security measures to protect your data against unauthorized access, loss, or alteration. Personal data is retained only as long as necessary for the purposes outlined in this policy, statutory obligations (such as 7 years for tax records), or until you request its deletion, subject to legal requirements.

Your Rights

Under Kenyan law, you have the right to:

• Access and obtain a copy of your personal data.
• Request correction or updating of inaccurate data.
• Request deletion or restriction of processing under certain conditions.
• Object to the processing of your data for direct marketing.
• Withdraw consent at any time (without affecting the lawfulness of prior processing).
• Lodge a complaint with the Office of the Data Protection Commissioner: https://www.odpc.go.ke/

To exercise your rights, please contact us at info@houseofcologneske.com. We may require proof of identity to process your request.

Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, don’t hesitate to get in touch with us promptly for deletion.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices or legal obligations. We will update the “Last updated” date and post the new policy on our website.

Contact Us

For any questions or concerns about this Privacy Policy, please contact:

Email:info@houseofcologneske.com
Phone: +254 722 432315

Thank you for choosing House of Perfumes and Colognes. We are dedicated to safeguarding your privacy in accordance with Kenya’s data protection laws.